Frequently Asked Questions

RescueBox is a monthly subscription of toys, treats, chews and more, that will make your pet fall head over paws in love with you! From treat lovers, to strong chewers, we hand-pick each box with your pet in mind. We put a great deal of thought into the making of each box and only use the highest quality products! We work with our charitable partners who are on the ground tirelessly helping animals that need your help the most.
Simply click here. You will then select a box tailored to your pet and determine the subscription that works best for you. Get started now!

We have 4 different options available. We recommend our 12-month plan because it provides the most impact to animals in need.

Our 12 month commitment is only $23.45 per month and will vaccinate 24 shelter pets and will provide 60 pounds of pet food to shelter pets every single month through our partners at Rescue Bank.

Our 6 month commitment is only $25.45 per month and will vaccinate 12 shelter pets and will provide 60 pounds of pet food to shelter pets every single month through our partners at Rescue Bank.

Our 3 month commitment is only $27.95 per month and will vaccinate 6 shelter pets and will provide 15 pounds of pet food to shelter pets every single month through our partners at Rescue Bank.

Our 1 month commitment is only $29.95 per month and will vaccinate 2 shelter pets and will provide 5 pounds of pet food to shelter pets every single month through our partners at Rescue Bank.

We offer four different size options:
    Small (0-20LBS)
    Medium (20-50LBS)
    Large (50+ LBS)
    Cat (ONE SIZE)
Most of our treats and chews are made in the United States and Canada. Select chews are sourced from South America in USDA facilities. We DO NOT sell any edible items from China.
Click here and enter the email address associated with your account. Our system will send you an email with instructions on how to change your password. If you are still having difficulty accessing your account, just send us an email and we will be happy to help!
You will be billed for your full subscription plan immediately upon signup. Your plan will automatically renew (be billed) on the 12th of the month after the final delivery of your current subscription. Don’t get your tail in a bunch though, you can cancel at any time!

So, for example: If you bought a one-month subscription in January, you would be billed for your next subscription on February 12th.

Or if you bought a three-month subscription in March, you would be billed for your next subscription on June 12th.
Simply login to your account and update your payment method.
Yes! You can change you current subscription address, or the type and length of your next (renewal) subscription by clicking here!
You can cancel your subscription at any time, though we'd hate to see you go! To cancel your subscription, just click here. Please note, cancelling your subscription before your subscription ends will only cancel future recurring charges. This means you will not be charged again in the future.

You will still receive all of your remaining boxes. For example:
If you signed up for 6 months and cancelled during the 3rd month, you will still receive 3 more boxes.
If you cancel your subscription after the renewal date (the 12th of each month) your FUTURE renewal will be cancelled.

For Example: If you have a 1-month subscription and cancel it on or after the 12th of the month, you will still receive one more box. However, you will not receive a box the following month.
We accept payment through Visa, Mastercard, American Express, Discover and Paypal. Sorry, no treats accepted!
Good news - you will still receive all of your boxes! Our system will know to cancel future recurring charges after your subscription period ends.
Shipping is free within the continental USA! There’s a low fee of only $5.95 to Alaska and Hawaii. We’re currently only shipping to USA (excluding Guam and Puerto Rico) only but are looking forward to expanding overseas in the near future!
Your first box will be shipped within several days of your order. For future subscription orders, we will ship your box around the 16th of each month. You should expect to receive your RescueBox within 5-7 business days.
We ship on the 12th of the month and you will receive your RescueBox within 5-7 business days. If you are still worried, please click here to get in touch with us!
Oh boy. Our tail is between our legs. We are so sorry! Email us with a picture and a list of the damaged products so we can quickly resolve this issue.
We do not offer customization or special requests for your RescueBox at this time. However, we do take great pride in our ability to find the best pet products out there. Have feedback on your most recent box? Send us an email so we can learn more.
We do not offer full or partial refunds for our subscription service, and we do not accept returned items. If your subscription has already started, we will not provide a partial refund for your remaining subscription term. We do understand that there are extenuating circumstances and will do our best to provide a solution to problems on a case by case basis! If you have any questions or concerns, please email us here.
Rescuebox has teamed up with GreaterGood.org - an independent 501(c)(3) charitable organization devoted to improving the health and well-being of people, pets, and the planet. GreaterGood has given over $40 million to charity partners and programs worldwide that work toward their mission. To learn more about our partnership with GreaterGood.org, read here.
GreaterGood.org awards vaccines for both dogs and cats, and occasionally for other animals such as horses. In 2015, A Shot At Life (a GreaterGood.org partner) provided vaccines against Rabies, Kennel Cough (Bordetella), Adenovirus Type 1 and 2, Canine Influenza, Parvovirus, Feline Distemper, Calcivirus, and Feline Panleukopenia.

That depends on how many donations the program receives! In 2015 alone, A Shot At Life provided over $236k worth of vaccines to 120 worthy organizations in 37 states.

That’s a lot of animals who are healthier, happier, and much better positioned to find forever families. With your RescueBox subscription, we can do even more in 2017.

When GreaterGood.org has vaccines available to award, they open a grant application to their national list of shelters and rescues, about 5,000 groups located in all 50 states.

At the end of the application period, they select top applicants to receive A Shot At Life grants based on need.

All groups are eligible to apply, however each grant might have certain requirements that would exclude certain groups. For example, if the grant is for a feline vaccine, a dog-only shelter or rescue would be ineligible.
RescueBox falls under the FamilyPet, LLC umbrella of brands owned by the company GreaterGood. Since 1999, GreaterGood has given back over $40 million to charity through brands such as The Animal Rescue Site, Coupaw.com, Doggyloot.com and so many more! Please visit www.GreaterGood.com for more information!
Be sure to ! Have an additional question? Please send us an email so we can help! We’re here from 8:00 a.m. to 4:00 p.m. EST every Monday through Friday (excluding howlidays).